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When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number. International orders may take 15-20 business days to arrive. If this time has passed, and your order has not been delivered, please email us at customerservice@dembycosmetics.com.
At times, you may receive a tracking number after normal business hours or during the weekend. This means your order has been processed and will be shipped the next business day.
If you have not received an email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed.
First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at customerservice@dembycosmetics and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Please be sure to enter your address correctly to avoid delays in receiving your order. We do not refund shipping fees on returned mail.
Yes! We ship Internationally/Worldwide. We also ship to AFO/FPO addresses. All shipments to International, APO, FPO, and DPO addresses are sent via USPS. Please be sure your military address is complete and correct. Due to military handling time, delivery to some destinations may take up to 21 days. International customers please check with your local post office or customs if your package has not arrived within 20 business days.
At this time, purchases can only be made online at www.dembycosmetics.com.
No! Demby Cosmetics are not tested on animals. All ingredients are listed on the website. Also, Demby Cosmetics is made in Canada.
We attempt to be as accurate as possible when describing our products online. Please keep in mind that monitors display colors differently. All items are photos taken of the actual item and are not digitally made, graphics or Photoshopped. Try setting your monitor to a resolution of 1024 x 768 or higher (1280 x 800, etc.). Check your computer documentation for the optimum setting for your particular monitor. This site is best viewed with Safari, Google Chrome, Firefox, or Internet Explorer 8.0 or higher and a minimum monitor resolution of 1024 x 768. Please feel free to email us at customerservice@dembycosmetics.com with questions about specific colors, and we'll be happy to provide you with any additional description that is available prior to making your purchase.
Demby Cosmetics does not mail out samples by request. We also do not carry sample sizes.
Unfortunately, we do not accept wholesale orders.
Periodically, Demby Cosmetics will offer promotional codes. One (1) Offer Code may be used per order. Coupon codes cannot be applied to sale or bundled items. Any current codes CANNOT be applied to a previous purchase. Price adjustments will not be made. The coupon code is entered at check out. To ensure you are notified of any new items, sales and promotions please sign up to connect with us located at the bottom of home page and follow our social media accounts. Follow Demby Cosmetics on facebook, instagram, snapchat and twitter.
Not at this time.
For questions regarding the status of your order, or any other questions, please email us at customerservice@dembycosmetics.com.
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. You must provide a photo of the damaged item along with the packing slip. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), follow the instructions below.
Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases, the turnaround time is within 14 days. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new, sealed and unused condition. Go to our Return Policy for more details about returning your package.
All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent in shipping, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package, including the tissue paper as items may be wrapped. If you do not contact us within 24 hours, Demby Cosmetics will not be responsible for the items.
*We reserve the right not to accept certain damaged items. We have no control of the weather. Please do not leave lipstick in direct heat for a long period of time as this may cause lipsticks to melt.
We will attempt to make the change to your order within the same day your order is made. Please keep in mind if you are attempting to make a change to an item (choosing a different color), please be sure it is of equal or lesser value. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order after it has been processed and shipped, we're sorry but we will not be able to cancel the order or issue a refund. Please email customerservice@dembycosmetics.com.
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. Prices and products are subject to change at anytime.
